How long will my order take to be delivered?
UK – we aim to ship your items within 48 hours from placing your order with us, shipping via Free Royal Mail 48 to the UK with a total estimated delivery time of 3-5 working days for your order to arrive.
Worldwide/International/Europe – we aim to ship your items within 48 hours from placing your order with us, shipping via royal mail standard delivery with a total estimated delivery time of 7-14 working days for your order to arrive
I made a spelling mistake on my personalised item, what shall I do?
If you have already placed your order and have realized you made a spelling mistake, please notify us immediately, it is your responsibility to supply us with this information, if you contact us immediately we will be able to amend the design as you need it to be, If the production has started already or the item has been shipped. then this cannot be changed. Email email@example.com
Are your items true to size?
We aim to provide accurate sizes for each product that we offer, however, we have added accurate size guides to each product for you to refer to, size guides are located on the product page underneath the description.
please note - If you need any assistance with sizing or cannot locate the guide, drop us an email to firstname.lastname@example.org and we will aim to reply to your size request withing 24 hours.
How do I return my item/items?
We do hope you fall in love with your order, however if you are unsatisfied, please go the product that you want to return on our website, and refer to the returns section at the bottom of our website, or email us at email@example.com for help.
I can’t check out? What shall I do?
If you are experiencing any technical issues at the checkout, please email us with your name and the device that you are trying to place the order with, e.g iphone 6, ipad air 2, applemac, and we will look into this with our technical support team to fix the issue.
In the meantime, if you are checking out as a guest, try creating an account with us and place the order as this has worked for previous customer in the past.
Creating an account?
Problems logging in? This usually happens for two reasons: the e-mail address and/or the password was entered incorrectly.
It says my e-mail is incorrect!?
If you have entered your e-mail address incorrectly when creating an account, you won’t receive a confirmation e-mail and consequently, your correct details will not be recognized next time you try to sign in.
If you think this might be the case, please e-mail us with your name and e-mail and we will solve the problem for you.
Forgot your password?
If you have forgotten your password please go to login>forgot password there you can enter your e-mail address here and you can then reset your password.
Is it safe to order from Customized For You?
Payments at Customized For You are 100% private and secure. All of your information is protected behind encryption technology know as secure socket layer (ssl).
Whenever you see a padlock symbol on your web page (check the bottom or top corners) or when your web url begins with https:// it means that ssl is enabled and protecting your data.
What is a billing address?
Your billing address is the address that your bank or credit card provider sends your monthly statements to.
The billing name and address appear on the monthly credit card statement. If you only conduct your credit card billing via the internet, then this will be the address you entered when you registered with your online bank.
Can I change my address after placing my order?
Please let us know immediately if you have made a mistake with your address so we are able to change it for you. once your order has been dispatched, we cannot redirect it to a different address. please be aware that it is your responsibility to provide the correct information when placing the order.
for any other queries please email us at