Delivery

Royal Mail 48

UK ONLY
FREE
These orders will arrive between 2-3 working days after dispatching your order. Saturday, Sunday and Bank Holidays are NOT working days.


Royal Mail 24 Tracked
UK ONLY
£4.99
These orders will arrive between 1-2 working days after dispatching your order. Saturday, Sunday and Bank Holidays are NOT working days.


Next Day Delivery Before 1pm
UK ONLY
£7.99
These orders will arrive NEXT WORKING DAY if ordered before 10am. Saturday, Sunday and Bank Holidays are NOT working days tracking information will be available. Please visit website www.royalmail.co.uk to track your order.


Royal Mail International Tracked/Signed Shipping 
£11.99
These orders will arrive 7-14 days after dispatching your order. Saturday, Sunday and Bank Holidays are NOT working days tracking information will be available. Please visit website www.royalmail.co.uk to track your order.


Please Note
We aim to ship all personalised orders within 48 hours. Once your order has been printed and is ready for dispatch you will then receive an email.




Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please note we DO NOT accept returns or exchanges on personalised goods

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@customizedforyou.co.uk

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@customizedforyou.co.uk and send your item to the address below.

Shipping
To return your product, you should mail your product to:
UNIT KG/A - KG Business Centre,
Kingsfield Close,
Northampton,
NN5 7QS,
United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.